Statement of Customer Responsibilities
- It is important you stay in contact with CAP until your issues are resolved or we reach an impasse.
- Please notify us of your contact information changes, including letting us know of any new phone, cell phone, email, or address changes.
- Please let us know if you choose to pursue other options and/or no longer want or need CAP assistance. Seeking and using other methods of resolution, such as legal proceedings or actions, is your right. However, CAP may decline to serve you if you are using other methods, if doing so is a conflict with CAP mandates or counterproductive to our services.
- Ask for accommodation if needed to participate in CAP services.
- Work in partnership with CAP staff. We will work with you in a respectful and courteous manner and ask the same of you. CAP does not tolerate or allow threats, violence, harassment, aggressive, disruptive, or intimidating behavior, including shouting and abusive language, or other words or actions that are dangerous or abusive to staff. If your communication and/or behaviors impact our ability to reasonably work with you, we can choose to close your case.