Statement of Customer Rights & Nondiscrimination
- Customers have a right to receive a fair and timely response to requests for CAP services.
- Customers have the right to services that are delivered in a manner that respects their individuality and self-worth.
- Vocational Rehabilitation customers have the right to choose CAP assistance, decline, or discontinue service at any point.
- Customers have the right to receive services in a manner that is accessible to them. Customers can ask for accommodation if needed to participate in CAP services and are provided with written copies of customer rights and responsibilities.
- Customers have a right to confidentiality when seeking information regarding vocational rehabilitation services. CAP does not share information without written permission, unless otherwise authorized by law.
- Customers have a right to have their cases heard by CAP staff without prejudice or assumption as to the validity of the complaint. Customers can expect CAP to advocate for their rights and services allowable under the law. If appropriate, and with permission, CAP will conduct an investigation to determine merit and our ability to resolve concerns.
- Customers can utilize other methods of resolution on their own at any time. However, CAP may decline to serve you while you utilize other methods of resolution if doing so is a conflict with CAP mandates or counterproductive to our services, example, legal proceedings or actions.
- CAP has zero tolerance for discrimination. CAP is an equal opportunity employer and does not discriminate in any area of employment, programs or services. We will not display discriminatory or prejudiced behavior toward each other or other participants based on race, gender, age, ability, religion, disability, or any other characteristics.