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Client Assistance Program (CAP) - Serving Washington State
CAP is a no-cost advocacy program for participants and applicants in Washington state of the following vocational rehabilitation (VR) services:
- Division of Vocational Rehabilitation (DVR)
- Department of Services for the Blind (DSB)
- Tribal Vocational Rehabilitation (TVR) programs
- Centers for Independent Living (CILs)
CAP staff are experienced VR professionals and are not attorneys. CAP is required to resolve concerns at the lowest possible level, starting with information and referral and support with self-advocacy. CAP does this through:
- Providing information and guidance about VR programs, laws, processes and services
- Help with navigating the VR process
- Understanding your rights and responsibilities
If there is a disagreement you cannot resolve through your own self-advocacy, CAP may be able to help with individual advocacy, with the following considerations:
- CAP staff must ensure low level problem solving and negotiation methods have been utilized before exploring higher level resolution, such as a Fair Hearing
- CAP may decline a case after determining that informal mediation or other CAP efforts will not adequately solve the immediate and/or systemic problem
Individual case advocacy requires an Intake Meeting, via phone or video*, signed release and completed intake form. CAP will then investigate your case to determine merit and our ability to resolve your concerns through collaborative problem solving, informal dispute resolution, and negotiation. If informal efforts are not successful, CAP will share information about the mediation and/or fairing hearing process.
The Client Assistance Program (CAP) is a private non-profit organization funded by the Federal Government under the 1973 Rehabilitation Act as amended.
You may ask for help or get contact information for CAP at any time by asking a staff person of the organization you are working with, by calling or texting CAP at 206-849-2939, or emailing CAP at: washingtoncap2@gmail.com.
*Please contact us by phone, text, or email to request an accommodation if needed*
The Client Assistance Program (CAP) is a private non-profit organization funded by the Federal Government under the 1973 Rehabilitation Act as amended.
You may ask for help or get contact information for CAP at any time by asking a staff person of the organization you are working with, by calling or texting CAP at 206-849-2939, or emailing CAP at: washingtoncap2@gmail.com.
*Please contact us by phone, text, or email to request an accommodation if needed*
Location: All of Washington state
Phone: 206-849-2939
Email: washingtoncap2@gmail.com
Open Monday through Thursday 8am - 5pm and Fridays by appointment only. CAP is experiencing a high volume of requests. We try to respond within 48 business hours, and appreciate your patience if it takes a little longer.
Contact us at: 206-849-2939 or washingtoncap2@gmail.com
Please note we are not WASHCAP (regarding basic food benefits or food stamps) you can call them directly at 1-877-380-5784